FAQs


Is your site secure?

Yes. We have an SSL (Secure Sockets Layer) certificate which authenticates that any information entered into our website is encrypted and secure.

How quickly will you ship my purchase?

Within 3 days of payment.

What is your refund/exchange policy?

Jacocalo Design - Artisan Crafted Jewelry prides itself on providing quality products and prompt, polite customer service. If a defect is discovered in a piece of jewelry, refunds or store credit may be applied to returned items if the customer has contacted Jacocalo Design within: 1) 20 days of the date of purchase for items shipped within the contiguous US, and 2) 60 days from purchase date for Alaska, Hawaii, US territories, and international orders. US customers, please contact Jacocalo Design via the contact form for a return shipping label. International customers are responsible for return shipping costs.

Returns and exchanges for custom-request products will not be accepted.

Gift purchases may be returned for store credit only.

Items must be returned in original packaging, intact and unused, and include any original sales receipts. If products are returned missing any materials or components, fees may apply

All payments will be refunded upon receipt and inspection of the returned goods, and may take 3-5 business days to process. A credit will automatically be applied to your credit card or original method of payment.